London Friend Feedback

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1) What services have you used at London Friend?

General LGBT Helpline
Bereavement LGBT Helpline
One to One Counselling
Changes
Turning Point
Matrix
Group Counselling
Library
Free Information on HIV and other Sexually Transmitted Infections
External User Group
If so, which one:

2) Have you achieved what you hoped to from the services you received here?

Select one Fully achieved Partially achieved Not at all

3) In what other ways has our service been:

(a) helpful?

or

(b) unhelpful?

4) Would you refer other people for our services here?

Select one Yes No

Please state why.

5) Did you find the environment (e.g. the room, facilities, noise, light, privacy, advice from volunteers etc.) satisfactory?

Select one Yes No

Please state why.

6) Did you know that all London Friend counsellors subscribe to the British Association for Counselling and Psychotherapy, or equivalent professional body's code of ethics?

Select one Yes No

7) Please feel free to make any further comments about London Friend’s services.

We would like the following information ONLY for statistical purposes. (Our funding partially depends on our being able to provide accurate statistics about all aspects of our services.)

a) How would you define

(i) your gender?

(ii) your ethnic group?

b) In which London borough (or town, if outside London) do you live?

c) How old are you?

Select one Under 18 18 - 20 21 - 30 31 - 40 41 - 50 51 - 60 61 - 70 Over 70

d) I have a disability.

Select one Yes No

e) I am in paid employment.

Select one Yes No